Return Policy

Order Cancellations

You may cancel your order at any time before it is shipped. To cancel, please email us at yeti.3design@gmail.com with your order number and a clear cancellation request.

Right of Withdrawal

Once your order is delivered, you have 14 days to decide if you wish to keep it. To withdraw from your purchase, email a clear withdrawal request, including your order number, to yeti.3design@gmail.com. If you’d like a different product, please return the original and place a new order. We will provide a shipping label by email; use it to return the item in its original packaging with all included elements. We may charge a fee if the product shows signs of use, missing parts, or excessive packaging damage. You are responsible for return shipping costs.

Defective Products

If you notice visible damage to the packaging upon delivery, report it to the shipping provider immediately. For incorrect or damaged items, email us at yeti.3design@gmail.com with your order number, a description, and a photo of the defect. Normal wear, accidents, and misuse are not considered defects. Upon receiving your notice, we will determine if the defect is covered by warranty. If it is, we may choose to (i) repair the item, (ii) send a replacement, (iii) offer a price reduction, or (iv) issue a refund, at no cost to you. We cover return shipping costs for valid warranty claims. If the warranty does not apply, you will be responsible for return and reshipment costs.

Refunds

If eligible for a refund, we will process it as soon as we receive the returned item. Refunds are issued to the original payment method.

Unclaimed Shipments

If your order is sent to a pick-up location and is unclaimed within the carrier’s specified timeframe, we reserve the right to charge you for the shipping costs to and from our facility.

This policy applies to consumers only. We may update this information from time to time. Last updated: 2024-11-09.

Privacy Policy

Effective Date: November 10, 2024

Yeti3design (“Yeti3design,” “we,” “us,” or “our”) respects your privacy. We believe in transparency regarding your personal information. This Privacy Policy outlines what personal information we collect, how we use it, and your choices and rights.

By using any of our Services, you confirm that you agree to the Terms of Service and have read and understood this Privacy Policy and our Cookie Policy.

1. Personal Information We Collect

When you visit our Site, we automatically gather certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the specific web pages or products you view, the websites or search terms that referred you to the Site, and details about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

Cookies: Data files placed on your device or computer that often include an anonymous unique identifier. For more details on cookies and how to disable them, visit http://www.allaboutcookies.org.

Log Files: Track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

Additionally, when you make or attempt a purchase through the Site, we collect information including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This is referred to as “Order Information.”

When we mention “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

2. How We Use Your Personal Information

We use Order Information to fulfill any orders placed through the Site (including processing payment information, arranging for shipping, and providing invoices and order confirmations). Additionally, we use Order Information to:

Communicate with you,

Provide customer service,

Screen orders for potential risk or fraud, and

When in line with your preferences, provide information or advertising related to our products or services.

The primary legal basis for processing Order Information is to perform a contract between us. Additionally, we may process personal data to comply with legal obligations, such as tax and accounting requirements related to fulfilled orders.

We use Device Information to help screen for potential risk and fraud (in particular, your IP address) and to improve and optimize our Site. This includes generating analytics on customer browsing and interactions and assessing the effectiveness of our marketing and advertising campaigns.

3. How We Share Your Personal Information

We share Personal Information with third-party service providers to help us use it as described above. For example:

Squarespace: Powers our online store. You can read more about how Squarespace uses your Personal Information here.

Google Analytics: Helps us understand how customers use the Site. Read more about Google’s use of your Personal Information here, and opt out of Google Analytics here.

Stripe: Handles payment, analytics, and other business services. Stripe collects identifying information about the devices connecting to its services, including via cookies and similar technologies, for fraud detection, authentication, and analytics. Learn more about Stripe’s privacy policy here.

In some cases, we may be required to share personal data with a public authority to comply with applicable law. Additionally, we may share Personal Information with carefully selected suppliers and contractors (e.g., IT providers, analytics services, cloud storage providers, and shipping companies) to operate our website, manage orders, provide customer service, and send marketing communications. The legal basis for sharing with suppliers and contractors is our legitimate interest in conducting business, which we have determined outweighs your interest in non-processing for this purpose.

Finally, we may share your Personal Information to protect our rights or as otherwise required by law.

4. Your Rights and Choices

Where applicable law provides, you may have the right to access, update, change, or delete personal information. You also have the right to object to certain processing activities and to lodge a complaint with a supervisory authority in your country. To exercise your rights, please contact us using the information below.

You may opt out of receiving marketing communications by changing your preferences in your Account or following the unsubscribe instructions in the communications.

Please note, there may be a delay in removing your personal information from our systems after a deletion request. We will retain personal information as necessary to comply with the law, protect rights, resolve disputes, or enforce legal terms and policies, as permitted by law.

If we rely on your consent for processing your personal information, you have the right to withdraw consent at any time without charge. This will not affect the lawfulness of processing conducted before your consent withdrawal.

Refer to our Cookie Policy to manage cookies and similar technologies.

5. Retention of Your Personal Information

We retain Order Information as necessary for record-keeping, and Personal Information is retained only as long as needed to fulfill the purpose for which it was collected. If you withdraw consent, we will cease processing related to that consent.

6. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, or for other operational, legal, or regulatory reasons. The latest version will always be available on our website. We encourage you to check back to stay informed of any updates, ensuring you understand your relationship with us and how we process your personal information.

7. Who Is Yeti3design?

In this policy, “Yeti3design” (or “we,” “us,” “our”) refers to sole proprietor Maxim Galkin, 860930-XXXX, registered in Uppsala, Sweden.

8. How to Contact Us

If you have questions, comments, or complaints regarding this Privacy Policy or our privacy practices, or if you wish to exercise your rights and choices, please contact us by email at yeti.3design@gmail.com, or write to:

Maxim Galkin
Dimgatan 27
75431 Uppsala, Sweden